Resolved
Elizabeth P Qkg

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Verified Reviewer
| map-marker Gulfport, Mississippi

Resolved: My Amazon account is in my husbands name. piqueh@***.net

Updated by user May 19, 2024

Company fixed the issue and I have been provided with apology. My problem was they gave me inaccurate code to redeem a gift card to Amazon. After numerous attempts it was corrected.

Original review May 04, 2024
I have tried several times to get this resolved. I want the money I earned. The retrieve nimbers that were sent were bogus. I will not give a credit card. I am owed $67.47. Please direct me as to how I should proceed to retrieve my money that I earned taking surveys
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User's recommendation: Do not do surveys. Not worth the aggravation

JulioCesar E

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Verified Reviewer

I want my money back effective immideately!

I assumed that I was going to be charged $39.00 a month. I was charged $468.00. I want my money back! Effective Immediately! That is poor business ethics.I want my money Back! please return the money to: Credit One Bank 3793-63****-39649 exp:02/27 CV:2115,Laura Mena, Mena0841@***l,com201-681-****,
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Loss:
$468
Lizet D Bfi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

No support

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MomentiveAI - No support
I have received zero phone calls I cannot contact anybody I was charged almost $500. Nobody has explained called anything I would like a refund and I cannot contact anybody. It is ASAP that somebody contacts me back 954-732-****.
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Loss:
$468
Cons:
  • Nobody will speak on phone spent days

Preferred solution: Full refund

User's recommendation: Don't even start

Lorriane Gwt

REFUND PAYMENT

You are stealing my money. I have cancelled this, and I was just charged again for $260. Please refund.
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Loss:
$500

Preferred solution: Full refund

Darbie Mnb
map-marker Perth, Western Australia

Assistance

unable to reach survey monkey. I have purchased a product and can not work out how to get benchmarking results as the product promised on purchase. I need to urgently benchmark my employee engagement survey. Please assist Needs to be in the construction mining sector.
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Chantee Jrs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Naples, Florida

Cancelling service

I lost the my email address tied to the account. Since that happened I have been unable to cancel my subscription. All calls to their customer service go unanswered.
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User's recommendation: Cancelling the service is difficult if you need customer servcie

Anonymous
map-marker Saint Louis, Missouri

Information on St. Louis City survey

Attempted to use www address for survey on st. Louis city that would take place 1/16-17. Could not access the specific survey however I was directed to other sites of which I had no interest. It took me 5+ minutes to locate a number.
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User's recommendation: Think twice about participating in a survey it's either a sham or their site is so poorly designed it's unusable

Roger N Ccn

Account access denied

we need the account and data restored so we can access. we did not receive an invoice and now we are told that the data is lost. That can't be in this computer/tech world.
View full review
Loss:
$5000
Pros:
  • Quick data collection
Cons:
  • No person identified as the person to contact

Preferred solution: account restored with all data

User's recommendation: Please send an email about billing to the email account for renewal

James S Ovs
map-marker Arvada, Colorado

Unauthorized renewal

SM charged us for an additional year of service -- without notifying us and without authorization -- AFTER we had cancelled the subscription. They do not respond to emails, and don't take phone calls unless we purchase a higher level of service.
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User's recommendation: Dispute with your credit-card company, because SM won't respond.

Jesusita Hhy

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Verified Reviewer
| map-marker Andover, Massachusetts

I'm in need of customer support

SO far This Customer Support is a 0 out Of 10 I want to speak with someone about setting up questions in a certain manner
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User's recommendation: Use another Company

Jeanne A Glu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New survey

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My employer asked me to draw up a survey for the company, approximately 150 employees. I had some basic initial questions and needed a live person to speak to. Its IMPOSSIBLE to reach anyone at your company. Im not a robot, my employer nor the employees within are robots; I wont speak or resolve issues and or questions WITH a robot
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Preferred solution: Na

User's recommendation: 1

He C

Unable to cancel

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Disconnected phone number . Survey monkey does NOT provide a phone number. Website lacks clarity. Displeased.
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Loss:
$300

Preferred solution: Full refund

User's recommendation: Avoid

Anonymous
map-marker Chicago, Illinois

I can’t do my Voucher applications

It wont let me do my Security deposit application! For SLHA This is a Joke it shouldnt be linked to this a bunch of Crap!
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User's recommendation: It shouldn’t be linked to this!

Anonymous
map-marker Justin, Texas

I want to cancel my subscription

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They auto renewed subscription and could not get through to a live person to say I never used it. they hide behind digital.
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User's recommendation: would not recommend

Donta Hcw
map-marker Stockbridge, Georgia

Can’t cancel subscription

The steps to cancel my subscription were not available on their website. The number on this website says its not a working number.
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Anastasia Xjd

Membership

I was charged for subscription but canceled my membership. I want a refund for the $70 charged to my account
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Loss:
$70

Preferred solution: Full refund

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